Here is a comprehensive Return and Refund Policy tailored for Trenddion, drafted in compliance with standard e-commerce practices in Bangladesh (including the Consumer Rights Protection Act, 2009 and the Digital Commerce Operation Guidelines, 2021).

You can copy and paste this directly into your website or agreement forms.

Return and Refund Policy

Last Updated: [Insert Date]

At Trenddion, we are committed to ensuring your satisfaction with every purchase. As a retailer of household goods and general products, we strive to deliver the best quality to your doorstep. However, if you are not entirely satisfied with your purchase, we are here to help.

This policy is drafted in accordance with the Digital Commerce Operation Guidelines 2021 of Bangladesh.

1. Return Eligibility (Returns & Exchanges)

You may return a product within 7 calendar days from the date you received it. To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.

  • Packaging: It must be in the original packaging with all user manuals, warranty cards, and accessories intact.

  • Proof of Purchase: You must provide the invoice, order number, or receipt.

  • Tags: All price tags, brand tags, and labels must be attached.

Valid Reasons for Return:

  • Product is defective, damaged, or broken upon arrival.

  • Product does not match the description on the website.

  • Incorrect product, size, or color was delivered.

2. Non-Returnable Items

Certain items are exempt from returns due to hygiene, safety, or usage reasons. These include:

  • Perishable goods (e.g., food, flowers).

  • Personal hygiene products (e.g., razor blades, innerwear, beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards or downloadable software products.

  • Items sold under “Clearance” or “Final Sale” (unless defective).

3. Refund Policy

Once we receive your returned item, our team will inspect it. If your return is approved:

  • Refund Method: Refunds will be processed to the original method of payment (Mobile Banking like bKash/Nagad, or Bank Card). If you paid via Cash on Delivery (COD), we will transfer the fund to your preferred Mobile Banking account or Bank Account.

  • Processing Time: In accordance with Bangladesh Digital Commerce Guidelines, refunds are processed within 7 to 10 working days after the returned product is received and inspected.

  • Shipping Costs:

    • If the return is due to our error (damaged/wrong item), Trenddion will bear the return shipping cost.

    • If the return is due to a customer’s change of mind (e.g., didn’t like the color), the customer is responsible for return shipping costs. Shipping costs are non-refundable.

4. Exchange Policy

If you wish to exchange an item for a different size or color:

  • Please contact our support team within 24 hours of delivery.

  • Exchanges depend on stock availability.

  • If the requested item is out of stock, we will issue a refund or store credit.

5. Damaged Items on Delivery

We strongly recommend that customers inspect the package in front of the delivery personnel.

  • If the package appears opened, damaged, or tampered with, please refuse to accept the delivery and inform us immediately.

  • Once the delivery man leaves, claims for external damage or missing items may not be accepted without an unboxing video.

6. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Call us at [Insert Phone Number] or email [Insert Email Address] with your Order ID and details of the issue.

  2. Pack the Item: Securely pack the item in its original box.

  3. Ship/Pickup: We will arrange a pickup via our courier partner (if applicable in your area) or provide instructions on where to send the package.

Contact Us

If you have any questions on on this policy, please contact us:

  • Phone: +880 [Your Phone Number]

  • Email: support@trenddion.com

  • Address: [Your Physical Shop/Office Address, Bangladesh]